Terms & Conditions - Bird in Hand
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Bird in Hand trading as Bottle in Hand Pty Ltd

ABN 78 145 192 669

This website and its contents are owned by Bottle in Hand Pty Ltd. The use of this website is governed by the terms and conditions listed below. Each time you use this website, you acknowledge to us that you have read and understood these Terms and Conditions and agree to be bound by them.

Age Restriction

Under Australian law, you must be over 18 years of age to purchase wine from Bird in Hand. It is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18.
You may only subscribe to or take advantage of promotions conducted by this website if you are 18 years of age or over.

Ordering Online

Ordering Bird in Hand wines via our secure online transaction facility is the quickest and easiest method of purchasing directly from our winery. Use our secure online payment facilities for immediate order processing and the shortest handling and shipping time possible.
Your credit card details are encrypted and protected by Secure Socket Layer technology using the latest technologies available.
Credit card information entered during the ordering process will be deleted upon transaction completion.
All prices are displayed in Australian Dollars (AUD) and are inclusive of GST. We accept payment by Visa, MasterCard & PayPal.

Return & Refund Policy

At Bird in Hand we stand by our products and thrive to ensure your complete satisfaction. If you are unhappy with your wine, we offer a 90 day refund policy for goods on wine returned to our cellar door in good condition. Once the returned goods are delivered to us, you will receive a full refund within approximately 14 days.
Please contact us immediately if there are any faults or breakages that occur during transit.

Delivery & Shipping

Delivery to Australian capital cities and surrounding suburbs is usually within 7 to 10 working days. Please allow up to 14 days for other areas (including Tasmania & Northern Territory) and for periods inclusive of public holidays. We use Couriers Please for all domestic deliveries. We do not deliver to P.O Boxes. In circumstances where no-one is present to receive the delivery, and there are no special delivery instructions, the courier company either leave the package on the property due to COVID restrictions or leave a calling card with further instructions.

Bird in hand is not responsible for further delays due to COVID-19.

International Delivery

Please note, international delivery of certain wines is available in certain regions. Please write to us via our contact page to learn of the options available to you.